Mystery Shopping is one of the most traditional and effective methods for gathering feed-back on your guest’s/client’s experience. You can gain in-valuable insight into how your customers feel about doing business with your company.
Mystery Shopper Services is a division of Business Evaluation Services which is a full-service market, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry.
If you are considering the option of initiating a mystery shopper program, we are always willing to offer a free consultation to discuss your service needs and help you determine if a mystery shopper program is right for your company based on your goals and budget for providing service excellence within your organization.
We design our questionnaires to align with your brand standards. What gets measured gets done. If you’ve invested in training, there’s no better way to measure whether training had an impact than by using mystery shopping. We can measure the simple things, like cleanliness, and the complex things, like sales effectiveness. Our clients use mystery shopping to coach their teams and help every location improve its delivery on the brand promise.
The Pakistan Innovative Services leadership team brings success in creating and sustaining service cultures to owners and managers in hospitality, retail, banking, electronics, e-commerce, manufacturing, and more.